Refund Policy

Short version: you see every style before you pay for anything extra, credits come back automatically when something fails on our side, and you can ask for a refund of a purchase you haven't used.

Credits spent on a reveal

• Making a flyer move costs 20 credits, spent when Ori starts. Each extra size costs 1 credit, spent when the final starts.
• If it fails on our side (the styles or a size never arrive), those credits, or your free reveal, come back to your account automatically. You don't need to ask.
• We don't refund credits for a reveal that worked but that you didn't like. That's why you see all the styles first and can adjust your favourite for free before the final. If a video came out broken (wrong words, glitches), email us and we'll put it right.

Purchases (packs and plans)

• Purchases are sold by Polar, our merchant of record. Refunds go back to the card or account you paid with, through Polar, usually within 5–10 business days.
• Packs: ask within 14 days of buying and we refund the pack if you haven't used any of its credits. The pack's credits are then removed from your balance.
• Plans: cancel any time in Account → Manage subscription; you won't be charged again and keep the plan until the end of the period you paid for. Ask within 14 days of a charge and we refund it if you haven't used credits from that period. We don't refund part-used periods.
• A duplicate or mistaken charge is always refunded.
• If you live in the EU or the UK you have a 14-day right to withdraw from a purchase. When you use credits you ask us to start straight away, and you lose that right for what you have used.

How to ask

Email hello@oriloop.com from the address you sign in with, and tell us what you bought and when. We reply within 2 business days. See also our Terms.